What is the response time for quotes or other inquiries?

We reply to quotes and inquiries within 1 hour during working hours. Our customer service team is based in the same building as our sample room and production floor, so pricing questions are answered by people who can check fabric stock and line capacity directly rather than forwarding your email around. Inquiries that arrive outside working hours are usually answered the next morning, and complex projects - multi-style collections, custom fabric development, packaging programmes - get a first response within 1 hour plus a complete quotation within 24 hours.

What to send so the first reply is a real answer

• Style and category - sports bra, leggings, hoodie, shorts, training top, or a reference image if you are still defining it.
• Target quantity per style - we quote against real volume, and we will tell you if a flexible MOQ works better for a first run.
• Fabric preference or performance need - compression, moisture wicking, brushed handfeel, recycled content, four-way stretch.
• Branding requirements - woven labels, printing method, embroidery, retail-ready packaging.
• Target market and timing - destination country and your required delivery window, so lead time and logistics are priced in.

What you get back in that reply

A working quotation, not a price list. That normally means unit cost at your quantity, the MOQ we recommend for your stage, fabric options with weight and composition, sampling timeline and fee, bulk lead time, and packing details. If a requirement is not workable we say so in the same message and propose the closest alternative instead of leaving the gap open. Our team has supported more than 1,200 sportswear brand clients, so most categories have already been quoted in your market.

Ready to price a collection? Read more about our factory or contact our team with your tech pack and target quantity.