Can I track my order once it’s shipped?

Yes. Tracking is shared the moment your goods leave Shenzhen, and you also receive production updates before shipment so there is no blind spot. Visibility starts at sample approval and continues until the cartons are in your hands - you are never guessing where the order stands.

What you get after shipping

• Tracking number - shared via our logistics partner once the booking is confirmed.
• Milestone updates - departure, arrival at transit hub, customs entry and final delivery status.
• Document copy - bill of lading or air waybill and packing list sent for your records.
• Single point of contact - your account manager owns the shipment update end to end.
• Exception alerts - any delay is raised proactively, not discovered at the deadline.

Visibility before the ship date

Tracking is only useful once the container moves, so the more valuable reporting happens earlier. While production runs on our smart hanging lines, your account manager sends weekly reports with live photos and video of cutting, sewing and final inspection. That means you see progress and catch any issue while it is still cheap to fix, then simply continue following the same order through to delivery with the tracking link.

Working with your own forwarder

If you manage freight yourself under FOB, we hand the goods and the paperwork to your nominated forwarder and share their tracking details the same way. Either route, you get a continuous thread from fabric to front door rather than a single update the day something ships. For multi-style programmes we track per style so you know which colourways are in transit.

Read more about our production transparency or contact your account manager for your order's tracking.