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What is your defect rate and how are defective goods handled?
Under our AQL 1.5 standard most bulk passes clean, and any confirmed defect is credited or replaced — with the root cause fixed in the process so the same fault does not repeat on your next run.
How defects are handled at our factory
- AQL gate - lots held to the agreed accept limit.
- Confirm and credit - verified defects are credited or replaced.
- Root cause - the cause is closed, not just the unit.
- Reorder proof - the fix carries to future bulk.
Why defect handling is part of the partnership
A supplier that only inspects and walks away shifts risk to you. Closing the root cause means the credit on this run also protects the next one — the difference between a vendor transaction and a manufacturing partnership that scales.
Share any field defect and we will trace and close the cause.
Read more about our defect handling or send your brief for a quote.
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